Corporate Coffee Solutions - FAQs
How and when is my order delivered?
We aim to dispatch in-stock items within three working days of receipt of payment. However, delivery dates depend on a number of factors outside of our control and unfortunately we therefore cannot accept responsibility for delays. We will, however, endeavor to keep you informed at all times of the progress of your order.
We generally ship by way of Couriers Please and TNT. Additional charges will apply if you require expedited or special delivery and regional and rural locations will incur extra charges. The deposit of goods with our nominated carrier for shipment constitutes supply for the purposes of this agreement, and as a consequence all risk associated with the loss of, or damage to, goods in transit rests with the purchaser. Similarly, the costs of, and sole responsibility for transit insurance rests with the purchaser.
Can I return a parcel or products?
We will happily refund or exchange if the product is damaged or does not perform as stated. Please note that we reserve the right to assess the age and condition of returned goods prior to offering a refund or an exchange.
Refunds will be given using your original payment method.
Do you offer technical service?
For all office coffee machines for personal or domestic use purchased through this website, we offer a 12 Month Parts and Labour Warranty.
For information about our professional coffee machines for the workplace, and equipment and the technical service we offer, please visit our website http://www.corporatecoffeesolutions.com.au or contact us via the enquiry form.